eCommerce Website Support, Training & SEO

Crocodile eCommerce development provides eCommerce website support, ecommerce training, SEO throughout the UK in person, on-site or web meeting to help you through the competitive online marketplace.

We have dedicated eCommerce training staff and online training material to reference for you and your staff to get a better inside knowledge of how the online marketplace works.

10 eCommerce Support and Training Requests

In the realm of eCommerce support, there are various aspects that businesses typically need to address to ensure a seamless, efficient, and customer-friendly online shopping experience. Here are some of the key aspects:

1. Customer Service:

   • Live Chat Support: Providing real-time assistance to customers.
   • Email Support: Responding to customer queries and issues via email.
   • Phone Support: Offering a contact number for direct communication.
   • FAQ Section: Creating a comprehensive set of frequently asked questions for self-service.

2. Order Fulfillment:

   • Inventory Management: Tracking and managing stock levels.
   • Order Processing: Handling orders from placement to fulfillment.
   • Shipping and Logistics: Managing shipping processes and logistics partners.

3. Payment Support:

   • Secure Payment Gateway: Ensuring safe and reliable payment processing.
   • Multiple Payment Options: Offering various payment methods for customer convenience.

4. Website Maintenance and Development:

   • Platform Updates: Keeping the eCommerce platform updated.
   • Technical Support: Resolving website issues and bugs promptly.
   • User Experience Enhancement: Improving the site's interface and functionality.

5. Security and Compliance:

   • Data Security: Ensuring customer data protection.
   • Compliance with Regulations: Adhering to legal and industry standards.

6. Product Support:

   • Product Information and Descriptions: Providing accurate and detailed product information.
   • Product Returns and Refunds: Handling return requests and refund processes.

7. Marketing Support:

   • Promotions and Offers: Managing discounts and promotional campaigns.
   • Customer Engagement: Strategies for engaging customers via email marketing, social media, etc.

8. Analytics and Reporting:

   • Sales Analytics: Tracking and analyzing sales data.
   • Customer Behavior Analysis: Understanding customer interactions and behavior on the website.

9. International Support:

   • Localization: Adapting the website for different regions, languages, and currencies.
   • Global Shipping: Offering shipping options for international customers.

10. Mobile Support:

• Responsive Design: Ensuring the website is mobile-friendly.
• Mobile Apps: Developing and maintaining mobile applications for eCommerce.

Each of these aspects contributes to a successful eCommerce operation. Businesses often tailor their support strategies to meet the specific needs and expectations of their customers while ensuring a smooth online shopping experience.

eCommerce Website Support

As soon as you have signed up for our eCommerce website support package you have access to the latest eCommerce trends, data, training documents and our eCommerce Marketplace checker.

Standard support hours are Monday to Friday 10am till 6pm.

Typically we can provide 24 hr online support to eCommerce customers if required due to the financial implications of running an online store.

We also give you access to our automated backup and website recovery software.

eCommerce Support Enquiry